Returns Policy

At Pawtique Pet Accessories, we want you and your pet to be completely happy with your purchase. This returns policy outlines our guidelines for returns, ensuring a smooth and satisfactory experience. We pride ourselves on the quality of our products and our commitment to customer satisfaction. Please read below to understand our policy fully.

Frequently asked questions

Below, you'll find answers to common questions about our returns process. We aim to make returns as straightforward as possible while adhering to fair and reasonable guidelines. Our goal is to ensure you feel confident and informed when making a purchase from Pawtique Pet Accessories.

What's the most important thing to know about returning an item to Pawtique?

Here's a summary of our return rules:

Returns accepted for 30 days
Free return shipping
No restocking fee
No final sale items

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Returns need to be sent to the info@pawtiqueaccessories.com address on the returns label.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without requesting a return will not be accepted.

What happens if my item arrives damaged or defective?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Are there any items that can't be returned?

Certain items cannot be returned, including perishable goods (food, flowers, plants), custom products (special orders, personalised items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us with questions about specific items.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do exchanges work?

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

What about the European Union's 14-day cooling-off period?

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, contact us at info@pawtiqueaccessories.com

Shop with confidence

At Pawtique Pet Accessories, we strive to make your shopping experience as enjoyable and worry-free as possible. Our returns policy is designed with your satisfaction in mind, ensuring that you can shop with confidence, knowing we're here to help if you're not completely satisfied.